About Lawlors

Since its inception in the early 2000s in West London, the company’s founding principles have been the essence and influence which are embedded in our day-to-day operations. We know that in a service-based business, the key to success is in the level of customer care we provide.

Lawlors Estate Agents services include Residential and Commercial Sales, Lettings, Property Management, Block Management and Mortgages & Financial Advice.

The Lawlors Team

Our sales team are governed to be competitive on our client’s behalf. We continually strive to achieve the best possible results in today’s fierce market with all decisions executed promptly and professionally. Lawlors boast a track record of success based on expertise, innovation and creativity.

Lawlors have developed a substantial lettings portfolio stretching in exces of a thousand properties  as well as an unrivalled expertise in block and building management throughout the London Boroughs of Hillingdon, Hounslow, Ealing, Brent, Newham and Bexley.

The unparalleled experience possessed by the lettings department gear us to fulfil all landlord and tenant objectives in the most precise and proficient manner desirable. Supported by a full team of first class contractors including general handymen, gas engineers and qualified electricians, we closely monitor and ensure that all costs are kept to a minimum. Our Landlord profiles range from single property investors to developers employing our services to manage large property portfolios.

As Hayes’ premier Agent, we are the preferred choice for a large number of employees of some of the global companies based in the surrounding areas including GSK, Tata and Marks & Spencer in Stockley Park, Rackspace in Hayes, the highly anticipated and recently completed Crossrail expansion project serving Hayes and West Drayton. We also continue to be used by large corporate clients for employee relocation to the local area.

We know that effective property management require seamless and continuous teamwork. Relevant knowledge and experience are key ingredients, but ultimately it is the essential ability to build durable relationships that brings success.

Complimented by an FSA industry approved in-house Independent Financial Advisor, we are equipped to deal with all your estate agency needs under the Lawlors umbrella.

Corporate Social Responsibility

We acknowledge that running our business has an effect on society. In particular, we have a responsibility to our clients, our employees and contractors as well as the broader community in which we operate.
We are committed to taking responsibility for our actions and encourage a positive contribution towards improving standards for our clients and employees, minimising our impact on the environment and improving the quality of the local community.
By putting CSR into practice, we are committed, wherever possible, to:

•    Conducting ourselves responsibly and in an ethical manner
•    Creating a positive and supportive working environment
•    Supporting local communities
•    Improving service levels to clients
•    Acting fairly in our dealings with suppliers and other third parties
•    Minimising the impact on our environment.

Communication

We communicate this policy to our staff, clients and other stakeholders by means of our website, publicity materials, and internal memos.
We provide our staff with training on our CSR strategy and this policy and seek to raise awareness of any negative impacts of our business and methods to reduce them.

We are committed to ensuring our policy remains effective. As part of our ongoing commitment, this policy is reviewed at least annually to verify its effective operation. Records of the reviews are maintained and any necessary amendments are made to the policy, as appropriate.

Our CSR principles

Our conduct

We aim to adopt the highest professional standards and not to act in such a way as to compromise our firm’s integrity.

We actively promote respect between our staff members in their dealings with each other and with clients and other third parties.

Our working environment

We recognise that our staff are our most important resource. We actively seek to offer our staff a positive and healthy working environment and ensure that they have rewarding careers and job satisfaction.

We maintain an Office manual, which sets out the rights and expectations of all members of staff.

We seek to ensure that all staff have access to the training they need both for their own development and to enable them to deliver a high quality service. Our procedures in relation to training and development can be found within our Office Manual.

We consider all staff members to be equal and we aim to create a working environment which is free of unlawful discrimination. In this regard, we maintain an Equality and Diversity Policy.

Our community

In considering our impact on the community we have resolved to sponsor or otherwise support local charities.

We will allow members of staff time off work to enable them to carry out work in support of their chosen charity and to encourage dialogue with local communities and groups for mutual benefit.

Our clients

We are committed to delivering a high level of service to all our clients. We understand that our business exists in a very competitive market and in order to retain our clients we need to deliver a professional and courteous service.

Wherever possible, we take steps to promote equal opportunity in relation to access to the legal services that we provide. We take account of the diversity of the communities we serve in order to ensure that, subject to funding constraints, our services are accessible to all clients.

Suppliers

We are committed to eliminating unlawful discrimination and to promoting equality and diversity in our professional dealings with suppliers and other third parties. Our Equality and Diversity Policy can be found in our Office Manual.

We endeavour to enter into clear and fair contracts with our suppliers. We commit to the timely settlement of suppliers’ invoices.

Wherever possible, we aim to support the local economy by contracting with local suppliers.

Environment

We are committed to behaving responsibly and to minimising our impact on the environment. We aim to minimise our impact on the environment by:

•    Minimising waste and adopting sensible recycling policies in respect of our paper and food consumption
•    Providing safe and comfortable working conditions
•    Encouraging staff to walk or cycle to work
•    Ensuring that electrical equipment and lights are off when not in use
•    Ensuring that heating is turned off or down outside office hours

Responsibility

Responsibility for this policy, including an annual review of the policy to:
•    Ensure that it remains up to date, compliant and relevant to the needs of the organisation and its clients
•    Verify it is in effective operation across the practice.